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Resolving Installation Problem


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#1 Vlad1

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Posted 17 April 2020 - 05:25 AM

I have deleted all .bblx files (including the default KJV files) in the program’s directory because I wanted to put new Bible files there. When I started the program before putting the new files, a window appeared saying that the program was being configured and that a restart would be needed. At the end, I restarted the computer. When I tried to launch the program several times, it was frozen. So I uninstalled the program and installed it again. The newly installed program was again freezing. Therefore, I terminated the program’s process in Task Manager, uninstalled the program, deleted all entries in the Registry Editor which contain the word “e-sword” (there were very many of them in the entire registry), deleted all “e-sword” folders in the system’s folder AppData, restarted the computer, and tried to install the program again. When I ran the installation file, a window appeared saying: “The configuration data for this product is corrupt. Contact your support personnel.”

 

How can I properly run the installation file in order that the program may be installed and may work properly?

 

 

 

 

 



#2 Katoog

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Posted 17 April 2020 - 08:23 AM

https://www.ccleaner...leaner/download
Download CCleaner and clean (the Memory Dumps and Old prefech data).
Clean also the Registry.

Then install e-Sword.


Restored Holy Bible 10 and the Restored Textus Receptus

http://rhb.altervista.org/homepage.htm


#3 Vlad1

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Posted 17 April 2020 - 08:47 AM

Some time in the past, I used a registry cleaner (it was CCleaner, if I remember correctly). After I had used that software, I began experiencing some problem with the system. And I was subsequently told on a Microsoft forum that registry cleaners do more damage than good. Since running a registry cleaner may not be a safe option, is there another way to install e-sword? https://answers.micr...5a-7a57e6602ad7


Edited by Vlad1, 17 April 2020 - 08:49 AM.


#4 Tj Higgins

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Posted 17 April 2020 - 10:11 AM

You should also check your both your programs folder and your documents folder on your PC as e-Swords installs folders in both locations during installation. The folders in both Programs and Documents will be labeled "e-Sword" if one or both folders is present in either location delete them and try another install. 

If the above does not work you might to perform a System Restore on you PC to a date before the issue began. 

 

Also it is never a good idea to remove the modules that install with e-Sword during the programs initial installation. 



#5 Vlad1

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Posted 17 April 2020 - 12:52 PM

I had deleted the program’s folder in the “Documents” folder also. I may have to install the program on another computer and then simply copy the program’s files onto the computer which I am using to see whether the program will launch.





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