8 replies to this topic

[ev_angeline7]

I had version 12.2.0 installed and couldn't download any modules. I went through my settings and gave windows 10 the ok to allow downloads through the app. That didn't help. The download menu was inactive.

 

So I downloaded version 13, installed it and restarted my computer. I still can't download modules from within the app, the download menu is still greyed out. I had purchased e-study modules on my android and wish to install them on my PC.. I am hoping this is possible with the keys. Nonetheless, I would like the option to install other modules.

 

I don't have anything else installed on my system security-wise to prevent downloads that I am aware of.. I have not installed any additional software. I am connected by high speed cable and via a corded ethernet connection.

 

Can anyone help me?

 

 

[Tj Higgins]

I had version 12.2.0 installed and couldn't download any modules. I went through my settings and gave windows 10 the ok to allow downloads through the app. That didn't help. The download menu was inactive.

 

So I downloaded version 13, installed it and restarted my computer. I still can't download modules from within the app, the download menu is still greyed out. I had purchased e-study modules on my android and wish to install them on my PC.. I am hoping this is possible with the keys. Nonetheless, I would like the option to install other modules.

 

I don't have anything else installed on my system security-wise to prevent downloads that I am aware of.. I have not installed any additional software. I am connected by high speed cable and via a corded ethernet connection.

 

Can anyone help me?

You need to make sure that e-Sword can find your internet connection 

[ev_angeline7]

You need to make sure that e-Sword can find your internet connection 

 

I am connected via ethernet via a cable, I have allowed Wifii also. I also disabled windows firewall thinking this might be the problem, and I have the internet connection set to automatic detection. I also added e-sword to the allowed applications list in the windows security (firewall) settings. I updated to the latest e-sword (version 13), and am using windows 10 home. I have also restarted my computer, but the menus remain greyed out.. How would I otherwise help e-sword to detect my internet connection? I have never encountered this problem before. Thank you.

[Tj Higgins]

I am connected via ethernet via a cable, I have allowed Wifii also. I also disabled windows firewall thinking this might be the problem, and I have the internet connection set to automatic detection. I also added e-sword to the allowed applications list in the windows security (firewall) settings. I updated to the latest e-sword (version 13), and am using windows 10 home. I have also restarted my computer, but the menus remain greyed out.. How would I otherwise help e-sword to detect my internet connection? I have never encountered this problem before. Thank you.

When you installed version 13 did you first uninstall version 12.2, it sounds like there might be a corrupt file or files in the e-Sword folder?

[ev_angeline7]

When you installed version 13 did you first uninstall version 12.2, it sounds like there might be a corrupt file or files in the e-Sword folder?

I uninstalled and cleaned up everything and reinstalled. It's exactly the same. 

[JPG]

Try looking at Control panel -> Internet Options -> Advanced tab, and change some settings there.

[Olaf Bacon]

A Hint: A printer driver is needed for the editor control e-Sword uses. A physical printer is not needed, but you should at least have an "Adobe PDF" printer set up.

[Olaf Bacon]

Check that you have permissions enabled from https://www.e-sword.net because Rick Meyers's website is now a secure website, not just http://e-sword.net when you download from inside e-Sword.

Check that you have permissions enabled from http://www.biblesupport.com because this is not a secure website name, when you are downloading from the Bible Support website.

Check that the permissions to the download folder into which the files are to be downloaded, allows access to the downloader. Rick Meyers recommends that the properties of the folder be provided with access to "Everyone", and that "Everyone" be provided with all necessary document access parameters. 
Are you login to e-Sword with the same username that you previously used, or are you using a different profile? Are you login to your PC with the same profile as previously, or as another user?
Let us know what finally worked.

[Olaf Bacon]

Check the following for some hints. "Why Won't My Computer Download Anything From the Web Anymore?"  by Andy Walton, https://smallbusiness.chron.com/wont-computer-download-anything-anymore-72054.html