Your laptop is more recent than my laptop. So that is not the problem.
For the 13.00 version needs you Windows Media Player from Microsoft to be installed.
This is in the Microsoft app store on your computer.
Look if Media Player is installed. If not; install it.
Use Ccleaner portable to clean registry and do a health check.
To clean your computer of conflicting old installs
https://www.ccleaner...ccleaner/builds
Then install again the 13.00 edition from the download in https://e-sword.net/
By the way: I speak also Dutch/Nederlands.