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Problems with SermonAudio Tools


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#1 KingsAdvocate

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Posted 02 January 2017 - 08:52 AM

Hello,

   I had a similar question back in 2014. That after upgrade, I could not get it to function. Received several replies to my question, thanks for the help by the way!  But, they were to no avail.

   I did however come to conclusion of the problem:

It seems that the only way SermonAudio Tool works is by having Internet Explorer enabled!

At the time I had IE 11 disabled and was using Google Chrome as my browser. With Chrome not working, enabled IE and it worked great.

 

Will there ever be a plug-in or work around for this issue?

 

As of this moment I use Chrome and Firefox as my browsers, shying away from IE more and more. I'm sure there are others with the same dilemma!

 

Thanks,

Richard



#2 APsit190

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Posted 02 January 2017 - 02:25 PM

As a result of reading your issue with the SermonAudio tool in e-Sword, I decided to test it to see if it works on my PC, and had no issues with it using e-Sword 11.06.

  • Tested on NVIDIA (VX2452 Series-3) High Definition Audio (using HDMI)
  • Tested on Logitech USB Headset H430 (which isn't a gaming one).

As a result of it, my guess is that you may have a hardware issue, as in your soundcard/chip not working, or your speakers could be on the blink, or simply a loose connection somewhere.  With respect to any software issues, it may simply require your soundcard drivers to be updated.

 

I'm sorry that I can't be of more help to you.

 

Blessings,

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#3 KingsAdvocate

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Posted 03 January 2017 - 01:08 PM

Thanks APsit190 for the reply!

    I had no issues with any hardware. I'll try to clarify my concern. With some questions for you. 

 

Do you use Chrome or Firefox?  If so, just leave them as they are.

 

Are you using a Windows PC, Win.7 or above with IE 11+?  If so, there's an option in Programs Removal (or around this area), Turn Windows Components Off/On. In there you can completely disable IE or whatever, there's several options. Great tool I personally think.  Just turn off IE.  It may take some time to do it's thing.  It may want you to restart, can't remember!  Just restart and IE is still there but completely disabled.

 

Open Esword and try the Sermon Audio Tool again.  With me it wouldn't.  This is with IE disabled!

 

Now, make Chrome or Firefox the default browser.  Try the Tool again.  I still didn't get it to work.

 

Now, when I went back to Windows Components an turned IE back on, going through the same mess as described above.  Low and behold, Sermon Audio Tool worked.

 

I hope this is a little clearer!

 

Thanks,

Richard



#4 Roy

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Posted 04 January 2017 - 01:23 AM

hey brother,

 

Win7 with IE-11

 

With IE-11 enabled but Firefox my default browser the sermon audio tool works (e-Sword 11.0.6

 

I disables IE, rebooted, and ran e-Sword. Sermon audio still works.

made Chrome my default browser and Sermon audio still works.

 

Reset my settings to enable IE and make Firefox my default, reboot, and Sermon audio again still

works.

 

Long story short. For me Sermon Audio works, regardless wither IE is active or not.

 

I know it is not an answer but at least you know it does work without IE for someone else.

 

Roy



#5 Roy

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Posted 04 January 2017 - 01:30 AM

Quick update.

 

I ran the Sermon Audio tool again, but this time Rt Clicked on the players control panel (lower left) and found an "About" selection on the context menu.

Choosing this I discovered that the Sermon Tool is using Microsoft Media Player. Do you still haver that active? Have you set a different audio player to be default?

This may be something for you to explore.

 

Roy

 

Attached File  Sermon Audio Rt Click.jpg   214.24K   4 downloads

 



#6 APsit190

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Posted 04 January 2017 - 04:13 PM



Thanks APsit190 for the reply!

    I had no issues with any hardware. I'll try to clarify my concern. With some questions for you. 

 

Do you use Chrome or Firefox?  If so, just leave them as they are.

 

Are you using a Windows PC, Win.7 or above with IE 11+?  If so, there's an option in Programs Removal (or around this area), Turn Windows Components Off/On. In there you can completely disable IE or whatever, there's several options. Great tool I personally think.  Just turn off IE.  It may take some time to do it's thing.  It may want you to restart, can't remember!  Just restart and IE is still there but completely disabled.

 

Open Esword and try the Sermon Audio Tool again.  With me it wouldn't.  This is with IE disabled!

 

Now, make Chrome or Firefox the default browser.  Try the Tool again.  I still didn't get it to work.

 

Now, when I went back to Windows Components an turned IE back on, going through the same mess as described above.  Low and behold, Sermon Audio Tool worked.

 

I hope this is a little clearer!

 

Thanks,

Richard

Hi Richard,

I've never had an issue with e-Sword's  SermonAudio thingy (real IT terminology being used here, "thingy." :lol: Has to be a real worry) came out since, of which I was using Windows XP at that time, and never had an issue with it in Windows 8.1 and Windows 10 (never had Vista or Windows 7).

 

In regards to Chrome and IE (and this includes Edge,) I've barely used these products, and am a Firefox user and have it as my default browser.

 

So, with that, here are a couple of tests you can do to determine if whether or not you have an actual hardware or sound driver issue:

  1. Play an audio file (mp3) of a sermon or music on your PC to see if you are getting sound.
  2. Play a video (mp4) file to see if your sound through your graphics/video card

Now, if you're not getting sound from any of these devices, then you have an issue with one of two of these devices as either being Hardware related or Sound Driver related.

 

Test though using the following:

  • Speaker output jacks
  • HDMI connection
  • USB Headset or headphones.

Once having done your tests please post the results.

 

Having said all of that, my gut instinct tells me is that your machine is on the way out due to the fact that it would be about 7 to 10 years old. Moreover, your problem could be software incompatibility related and/or outdated drivers. And if any of these are contributing factors to your audio(/video) problems, then you seriously will either require major driver updates or a new or updated PC.

 

Blessings,

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Edited by APsit190, 04 January 2017 - 04:13 PM.


#7 APsit190

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Posted 04 January 2017 - 04:30 PM



Quick update.

 

I ran the Sermon Audio tool again, but this time Rt Clicked on the players control panel (lower left) and found an "About" selection on the context menu.

Choosing this I discovered that the Sermon Tool is using Microsoft Media Player. Do you still haver that active? Have you set a different audio player to be default?

This may be something for you to explore.

 

Roy

 

attachicon.gifSermon Audio Rt Click.jpg

Hi Roy,

Just to let you know, that wouldn't make any difference at all.

 

I use VLC as both my default audio and video player, and still have no problems with the MS player. So, with that, its not whatever the default third party program one is using that causes the problem, and neither is there a conflict issue irrespective of the media player one uses.

 

With audio and video creation (video desktop recording) neither makes any difference at all. And so it simply falls back to his problem being either Hardware or software (device driver) related.

 

Hope this is helpful information to you.

 

Blessings,

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#8 KingsAdvocate

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Posted 08 January 2017 - 02:59 AM

Thank you brothers for the replies.  Sorry it's took so long to get back here.  I'll try again some of the suggestions.  I'll be back in a few days with the results.

 

Thanks Again,

Richard

 

God Bless





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